Elements and Performance Criteria
- Facilitate a company-wide appreciation for the competitive systems and practices strategy
- Communicate with all levels of the organisation the objectives and benefits of a competitive systems and practices strategy.
- Communicate to all levels of the organisation the techniques and methods that will be used in achieving the competitive systems and practices strategy.
- Facilitate the development of a systems approach to how the organisation works.
- Establish mechanisms to measure current understanding of, and support for, competitive systems and practices amongst employees and other stakeholders.
- Set targets for culture improvement from measurement of current understanding and support for competitive systems and practices.
- Demonstrate a constancy of purpose for the organisation in the push for the continual improvement in all activities.
- Break down any communication barriers between parts of the organisation that may inhibit the competitive systems and practices strategy.
- Develop a work structure that allows for everyone to participate and be heard in the transformation of the organisation.
- Facilitate application of knowledge about variation and ways to improve the operational processes
- Facilitate the development of knowledge and skill acquisition
- Involve employees in identification of skill needs and any skills gaps.
- Develop strategies for training, skills acquisition and employee self-improvement.
- Set key performance indicators (KPIs) for training, skills acquisition and employee self-improvement.
- Institute on and off-the-job training, as required.
- Institute a vigorous program of education and self-improvement for all employees.
- Monitor KPIs and adjust training, skills acquisition and employee self-improvement strategies and delivery, as required.
- Facilitate the development of support within the organisation for competitive systems and practices
- Ensure sufficient resources and adequate equipment is available to meet the requirements of the competitive systems and practices strategy.
- Encourage acceptance of change.
- Encourage employee commitment to and responsibility for the quality of their own work.
- Monitor the level of employee understanding and support for competitive systems and practices.
- Provide continuous feedback and communication of progress at all levels in implementing the strategy.